FAQ

      CANCELLATION & RELATED QUERIES

How do I cancel my order?

 Please contact our customer care at  [email protected] or call us +91-9915751018 +91-8872339669 to cancel the order and put in an online refund request. Unfortunately, You can not cancel your service before 24 hour

 Due to any reason if you are unable to inform you so we wouldn’t be able to cancel it. And 20 % payment will be deducted from your account.

In case you desire any changes or edits in your order, please write to us at  [email protected]  Our customer care team will help you out with customized solutions wherever possible.

                       PAYMENT MODE

Is it safe to shop online if I make payment using Net Banking, Debit Card or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.

Why am I not getting any COD/Pay after Delivery option on the payment page?

It means Cash on Delivery is not serviceable by our courier partners at your location postal code but you can always opt for Net Banking or Credit/Debit Card payment options.

Are there any hidden charges?

There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry keeping in mind the following:

1.      Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process

2.      If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on  [email protected]

3.      Do you have a cash on delivery (COD)/ Pay on delivery option? Are there any additional charges?

Yes, we do have a Cash on Delivery (COD)/Pay on delivery option for most pin codes in India. Irrespective of your order amount, no additional fee



                                    REFUND POLICY

What are the terms and conditions for refund?

1.      You can ask for an online refund against any of your orders after 15 days of its date of delivery

2.      All online refunds will be credited into your [email protected] account as Reward Points which you can use to on @best home tuition

3.      For any other requests or queries regarding this, kindly write to us at  [email protected]

How long does the online refund procedure take?

The online refund procedure will be initiated within 48 hours . Once initiated, the amount will reflect in your The Infinity Company account .

I haven’t received my refund yet. What should I do?

1.      We update our customers through emails once we initiate the online refund procedure

2.      If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete

3.      For queries you can write to us at [email protected]

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